Terms & Conditions

01Who we are and what these terms cover

In these terms, "we", "us" and "our" mean Exotic Auto Services LLC, an independent vehicle workshop certified by the UAE Ministry of Industry and Advanced Technology (MOIAT). "You" means the person who books the work or uses this website, and "vehicle" means the car we are asked to inspect, service or repair.

These terms apply to every diagnostic, service, repair, body, paint and collection job we carry out, and to your use of this website. The quotation, job card and invoice for a particular job may contain further details, such as warranty periods or storage charges. Where they say something more specific than these terms, the job documents apply to that job.

02Bookings and appointments

You can book by phone, WhatsApp, email or through our contact page. A booking is confirmed once we have agreed a date and time with you. Appointment times are our best estimate of when work can begin; a vehicle that arrives ahead of it may wait for a bay.

If you need to move or cancel a booking, please tell us as early as you can so the bay and the technician can be given to another customer.

03Diagnosis, quotations and your approval

Every job begins with a diagnosis. For most Porsche faults this includes reading the control units on the PIWIS III platform and a physical inspection. If a diagnostic charge applies to your job, we tell you before the diagnosis starts.

After diagnosis you receive an itemised quotation listing the parts, labour and expected time. A quotation is valid for the period stated on it. Prices for parts can change after that period because they depend on supplier pricing.

We only carry out work that you have approved. Approval given in writing, by email or by WhatsApp message counts as your authorisation for the work described in the quotation.

Some faults cannot be fully priced until components are removed or stripped down. If we find that more work is needed, or that the cost will be higher than quoted, we stop, explain what we found and wait for your decision. You are never charged for additional work you did not approve.

04Road tests and moving your vehicle

By leaving your vehicle with us, you authorise our qualified staff to drive it for diagnosis, road testing after a repair and movement within and around the workshop. Road tests are kept to the distance needed to confirm the fault or the repair.

05Parts

We fit OEM-equivalent parts made to the manufacturer's specification as standard, and Porsche Genuine Parts on request. Your quotation states which option is being used and its price, so the choice is yours.

If you would like the parts we remove returned to you, please ask before work starts. Some parts are supplied on an exchange basis and must be returned to the supplier, and some, such as fluids and hazardous waste, must be disposed of under environmental rules. We will tell you if this applies.

If you supply your own parts, we may decline to fit them where we cannot confirm their quality or suitability. Where we do fit them, our warranty covers our labour only, not the parts themselves, and we are not responsible for faults caused by those parts.

06Pickup and drop off

Free pickup and drop off by our driver is available with a service contract. When we collect or return your vehicle, the handover time and place are agreed with you in advance.

Your vehicle must be registered and insured for use on UAE roads while our driver moves it. Please tell us about any warning lights or faults that could make the vehicle unsafe to drive, so we can advise before it is moved.

07Personal belongings

Please remove valuables, documents and personal items before handing over your vehicle. We take reasonable care of everything in our custody, but we are not responsible for loose items left in the vehicle unless loss or damage is caused by our negligence.

08Payment

Payment for approved work is due on completion, before the vehicle is released, unless we have agreed otherwise in writing or the work is covered by an approved insurance claim or service contract. We accept Visa, Mastercard, Discover and Diners Club cards.

Prices include UAE Value Added Tax where it applies, and your invoice shows VAT separately.

09Insurance repairs

For insurance claims, repairs begin once your insurer has approved them. You remain responsible for any excess or deductible set by your policy, and for any work that the insurer does not cover but you ask us to carry out. We will tell you about any such amounts before the work is done.

10Our workshop warranty

Parts and labour supplied by us carry our workshop warranty. The period and the conditions that apply to your job are printed on your invoice.

The warranty does not cover:

• normal wear and tear, such as brake pads, discs, tyres, wiper blades and clutches worn through use;
• damage caused by accident, misuse, track or competition use, or neglect of the maintenance schedule;
• faults caused by later repairs or modifications carried out by someone else;
• parts supplied by you, as explained in the Parts section above.

If you think a fault is covered, please contact us before taking the vehicle anywhere else, and keep your invoice. We will inspect the vehicle and, where the fault is covered, put it right at no charge.

11Your manufacturer warranty

In 2016 the UAE Ministry of Economy removed the requirement that a vehicle must be serviced at the dealer for its manufacturer warranty to stay valid, provided that the servicing follows the manufacturer's schedule at an approved workshop. We follow Porsche's published service schedules, use parts that meet the factory specification, and record every job on your invoice.

Decisions on warranty claims are made by the manufacturer or its dealer, not by us. To support any claim, keep every invoice we give you.

12Collecting your vehicle

We will tell you when your vehicle is ready. Please collect it, or arrange its return, within a reasonable time. If a vehicle is left with us long after completion, storage charges may apply as stated on your job card, and we may take any further steps the law allows for vehicles that are not collected.

13Our responsibility to you

We carry out all work with reasonable care and skill, using appropriate equipment and procedures. If we damage your vehicle through our negligence while it is in our care, we will put it right.

To the extent the law allows, we are not responsible for indirect losses, such as loss of use, loss of earnings or the cost of alternative transport, unless we have agreed otherwise in writing.

Nothing in these terms limits or excludes any right you have under UAE Federal Law No. 15 of 2020 on Consumer Protection or any other law that cannot be excluded by agreement.

14Using this website

The information on this website, including service intervals and descriptions of common faults, is general guidance written by our workshop team. It is not a diagnosis of your vehicle, which can only be made by inspecting it. We do not publish fixed repair prices online because they depend on the model, the engine and the parts you choose.

Text, photographs and design on this website belong to us or are used with permission. Please do not copy them for commercial use without our written consent.

Links to other websites, such as Google Maps, WhatsApp and our social media profiles, are provided for convenience. Those services are run by other companies under their own terms.

15Governing law

These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Abu Dhabi. Any dispute that we cannot resolve together will be dealt with by the competent courts of Abu Dhabi.

If you are unhappy with any part of our work, please tell us first through the contact page with your invoice number. Most concerns are resolved quickly once we can inspect the vehicle.

16Changes to these terms

We may update these terms from time to time, for example when the law or our services change. The date at the top of this page shows when they were last updated. The version in force when you approved a job is the one that applies to that job.